Here’s the truth about reviews:
The happy ones make my day. When someone is unhappy, it drains creative energy a bit. Yeah, that’s right. I said it. I’m human. (God, the shame of that statement!)
Sometimes unhappy reviews and low ratings are a result of a misunderstanding. I’m finding that’s certainly true of This Plague of Days. Some readers love it despite it being a serial. For a few readers, I’ve found that people have mistaken Episode 2 for Season 2. Then they’re mad at me. That sucks. I want the impossible. I want everyone to be happy.
I usually tell them in a review comment (unless they sound crazy), as gently as I can, that if they’ve bought any book in error, they can return it to Amazon for a refund and all’s well. Mistakes happen but I’ll never know if the bruised reader ever read my helpful comment and went, “Oh, okay.”
That’s one of the reasons I won’t be serializing the third season of This Plague of Days. Despite the reader’s mistaken click, I’m still stuck with a one-star review. We’ve labelled the books and I’ve made a point of warning people to click wisely in the sales description, but there is still confusion. It doesn’t happen often, but I truly am sorry when anyone gets confused or disappointed in their purchase. I’m not out to rip anyone off and the stakes are rather low to try that in this business. That would be like going to the trouble of counterfeiting dimes.
Still, I wish there were an easier delivery system for serials because I love writing in this format. Well…
Actually, there is a better delivery system.
With Amazon serials, readers pay one low price once and episodes are delivered automatically. Personally, I’d worry that your kindle would update automatically and you wouldn’t be aware of the new arrival, but that question is moot. You see, before I launched This Plague of Days, I contacted Amazon’s serialization department, somewhere in the bowels of the beast.
I made my pitch for This Plague of Days. I wanted them to handle it because I knew they could spread the good word far and wide and make it easier on me. I pressed send and promptly…never heard a thing from them. This isn’t nyaa-nyaa-na-nyaa-nyaa. Sales are brisk with TPOD, but being part of Amazon serials would have been a better reader experience.
I must admit, the guy who hated Season One and then read and reviewed Season Two anyway? Flummoxes me. He hated Season Two almost as much, but that second read…wasn’t that a self-inflicted wound? And the people who declare they hate serials but bought a serial anyway? Gobsmacked me. I guess it’s the downside of the quick one-click buy. To their credit, some people who hate serials put that aside, gave the story a chance and ended up writing nice reviews anyway. That’s actually pretty cool of them.
Most reviews have been awesome and, each day, I get a boost from the vast majority of reviewers who are so encouraging. They dig my word-jazz and want me to keep going. This isn’t an easy thing and if you’ve been reading along in this space, you know why. I appreciate the kind words. I’m a sucker for “Atta-boy! Atta-boy! Go get the ball!”
Anyone who has read any of my books will not be surprised to find I’m conditioned to expect the worst in any situation. Tonight, I got a request to list TPOD Season Two on Nook. For the foreseeable future, I’m sticking with Amazon because that’s where my books sell. (Though Season One is in paperback and Season Two should be in print, too, just in time for Christmas.)
It’s a measure of the depth of my pessimistic worldview that I expected to be be chided for not being on all sales platforms. Instead, the reader kindly replied that she understood, no hard feelings and she’d read Season Two on her computer. You know how it is when you expect Mom to slap you and you get a hug instead? It felt like that. (I’m assuming. All I remember about my childhood was getting chased with a wooden spoon. And Mom smiled when she had me running into a dead end.)
So, in honor of the vocal minority, you win, I’m sorry, I suck, you’re good. Season Three will be one book. No episodes. No 99 cents weekly. Just, bam! Here’s your story. No serialization of Season Three. Hope you love it. By the time most people are reading the third season, that’s a pretty clear signal they’re all in by now, anyway.
I don’t regret serializing Season One, though.
The reason I don’t regret the first serialization is, This Plague of Days would never have taken off if I hadn’t serialized it. Obviously Amazon Serials didn’t have much hope for me as an investment, but it worked out. Those readers who loved Season One but got annoyed (or downright pissed off) because they mistakenly thought the episodes were seasons? They probably wouldn’t have discovered the story they liked (or as cheaply) if I hadn’t launched the book as a serial. They simply would not have seen my signal flare.
Yes, serialization is more expensive to the author and more demanding of the reader. Yes, it’s damned clumsy. But it can also work as a tool of discovery. That’s crucial to get a book noticed in a sea of offerings. Readers think it’s hard to find a book to enjoy? Wow, is it ever hard to write and publish a book and get anyone to give it a chance.
Anyway, I hope you understand the choice. And now, in keeping with my worldview, I shall sit back and await the outraged emails. It’s true, you’ll get a lot less of Kit Foster’s awesome cover art this way.* It’s a no-win sitch, ain’t it?
*Oh, and just wait until you see the cover of Episode 5 next week! It’s so creepy! Kit’s a genius!)
- This Plague of Days: Explaining Serialization to Readers (thisplagueofdays.com)
- This Plague of Days Q & A (Part 2) (thisplagueofdays.com)
- This Plague of Days Q & A (Part 6): Why do we have to wait so long? (thisplagueofdays.com)
- The rise of the 99-cent Kindle e-book (reviews.cnet.com)
- Q & A for This Plague of Days (PART 4) (thisplagueofdays.com)
- This Plague of Days: About Season Three’s End (No spoilers) (thisplagueofdays.com)
- Writers: Saving Money and Making It (Part 1) (chazzwrites.com)
- This Plague of Days, Episode 4 (The Zombie Apocalypse Serial) by Robert Chazz Chute (zombiebookchick.com)